Survey of the Quality of Internal Communication During the COVID-19 Pandemic
For innogy, we conducted a survey assessing the quality of internal communication during the COVID-19 pandemic, focusing on employee satisfaction with both strategic and crisis communication.
Implementation period: March–April 2020
Primary areas of expert cooperation
- Development of a set of survey questions, an online questionnaire application, and a paper version for operations staff
- Distribution and evaluation of the questionnaire survey
- Preparation of a final report, including recommendations for improving online communication during COVID-19 restrictions
