Comparative Analysis of Brno Residents' Satisfaction with the Company's Services
Customer satisfaction survey, from questionnaire development to year-on-year comparison and recommendations for corrective measures.
Implementation period: November–December 2024
Primary areas of expert cooperation
- Development of electronic and paper versions of the questionnaire
- Division into services related to waste collection, waste sorting, and recycling centres
- Promotion and publication of the survey link on social media
- Data collection and statistical evaluation
- Analysis of the results and summary of the questionnaire’s qualitative section
- Year-on-year comparison of the results
- Recommendations for improving customer satisfaction
