Client Satisfaction Survey on Customer Support
Mystery calling and emailing, including analysis and recommendations for improving customer communication.
Implementation period: February–March 2022
Primary areas of expert cooperation
- Development of a proprietary methodology and implementation of the survey
- Creation of a set of telephone and email Enquiries
- Categorisation of enquiry types by topic, including waste sorting, complaints, and general Enquiries
- Evaluation of the findings and development of a set of recommended measures covering communication, response handling, complaint resolution, and related areas
